Shipping policy

SHIPPING POLICY

Effective date: July 13, 2026

Thank you for shopping with RootedGardening. This Shipping Policy explains how orders placed through root-gardening.com are processed, fulfilled, shipped, and delivered.

This policy forms part of our Terms of Service.

1. Shipping Destinations

RootedGardening currently ships to eligible addresses within the United States where shipping is available at checkout.

Availability may vary based on:

Product size and weight;
Supplier or warehouse location;
Carrier service areas;
Remote or restricted destinations;
Post-office box limitations;
Military-address limitations; and
Local delivery restrictions.

Some oversized products, raised beds, arches, greenhouses, trellises, and similar outdoor products may not be available for delivery to every ZIP code.

We do not guarantee delivery to an address simply because the Site allows the order to be submitted. If we cannot ship to your address, we will contact you and cancel or modify the affected order.

2. Order Processing

Most orders require approximately 1–5 business days for verification, preparation, and fulfillment before shipment.

Processing time is separate from carrier transit time.

Orders are generally not processed on weekends or federal holidays. Processing may take longer during:

Major sales or holiday periods;
Severe weather;
Product launches;
Inventory updates;
Address or payment verification;
Supplier interruptions; or
Periods of unusually high order volume.

You will receive an email notification when tracking information becomes available.

3. Estimated Delivery Times

After an order has been processed and shipped, most standard deliveries are estimated to arrive within approximately 5–15 business days.

Oversized, heavy, remote-destination, or multi-package orders may take up to approximately 20 business days after shipment.

As a general estimate, most orders should arrive within approximately 6–20 business days from the order date. These timeframes are estimates rather than guaranteed delivery dates.

A product page, checkout page, shipping confirmation, or written promotion may provide a different estimate for a particular product. Where a more specific estimate is provided, that estimate applies to the applicable product.

Business days do not include Saturdays, Sundays, or federal holidays.

4. Supplier and Third-Party Fulfillment

Some products are shipped directly by third-party suppliers, warehouses, or fulfillment partners.

As a result:

Items from one order may arrive separately;
Items may ship on different dates;
You may receive multiple tracking numbers;
Packages may use different carriers;
One item may arrive before another;
Packaging may identify a fulfillment warehouse or logistics partner; and
Tracking information may take time to update after a label is created.

Separate packages are not necessarily an indication that part of the order is missing.

RootedGardening remains your customer-service contact for orders placed through our Site.

5. Shipping Charges

Shipping charges, when applicable, are displayed at checkout before payment is completed.

Shipping costs may depend on:

Delivery destination;
Product size or weight;
Number of products;
Supplier or warehouse location;
Carrier charges; and
Promotional shipping offers.

We may offer free or reduced shipping during certain promotions. Any promotion is subject to its stated terms and may be changed or discontinued for future orders.

Unless expressly stated, expedited shipping is not available.

6. Tracking Information

When tracking information is available, it will be sent to the email address or phone number provided at checkout.

Tracking may not show movement immediately. Carriers sometimes require several business days to scan a package after the shipping label is created.

For multi-package orders, each package may have a separate tracking number. Continue checking all tracking numbers until the complete order has arrived.

A carrier’s “delivered” scan does not always identify the package’s exact location. Before reporting a missing package, check:

Around entrances, porches, garages, gates, and side doors;
With household members;
With neighbors;
With a front desk, mailroom, leasing office, or security desk; and
Directly with the carrier.

7. Address Accuracy

You are responsible for providing a complete and accurate shipping address.

Before submitting an order, verify:

Recipient name;
Street number and street name;
Apartment, suite, unit, or building number;
City, state, and ZIP code;
Gate or access information, where appropriate; and
A valid email address and phone number.

Contact us immediately if an address needs to be corrected. We cannot guarantee changes after an order has entered fulfillment.

If a package is delayed, returned, lost, or delivered incorrectly because the address submitted was incomplete or incorrect, additional shipping charges may apply before the order is resent. Any charge will be disclosed before reshipment.

8. Post-Office Boxes and Restricted Addresses

Some carriers and oversized-product suppliers cannot deliver to post-office boxes, APO/FPO/DPO addresses, freight-forwarding facilities, hotels, temporary accommodations, or certain remote locations.

Where possible, provide a physical street address.

If an address cannot be serviced, we may request an alternative address or cancel and refund the affected item.

9. Large and Oversized Products

Large products may arrive in heavy, long, or multiple cartons. Customers are responsible for ensuring that:

The delivery location is accessible;
There is adequate space to receive and store the package;
A capable adult is available to move the package when necessary; and
Building, property-management, or homeowners-association restrictions have been reviewed.

Standard delivery generally does not include assembly, installation, unpacking, debris removal, placement in a backyard, or movement to a particular room unless expressly stated.

Do not attempt to lift or move a heavy package without suitable assistance.

10. Delivery Delays

Delivery estimates may be affected by circumstances outside our reasonable control, including:

Severe weather or natural disasters;
Carrier congestion;
Peak holiday demand;
Transportation interruptions;
Labor disruptions;
Supplier processing delays;
Customs or security inspections;
Incorrect addresses;
Remote-location service limitations; and
Governmental restrictions.

If we learn that we cannot ship within the timeframe originally stated, we may contact you with a revised estimate and available options, including cancellation and a refund where required by law.

We do not guarantee arrival by a holiday, birthday, planting date, project deadline, or other event unless we expressly provide a written delivery guarantee.

11. Lost Packages

A package may be treated as potentially lost when:

Tracking has not updated for an unusual period;
The carrier confirms that it cannot locate the package; or
Tracking shows delivery but the package cannot be found after reasonable checking.

Confirm the delivery address;
Check the property and nearby delivery areas;
Contact the carrier;
Complete a carrier statement or claim form; or
Provide other information reasonably needed to investigate.

Depending on the circumstances, we may arrange a replacement, issue a refund, continue the carrier investigation, or provide another remedy required by law.

We may decline a replacement or refund where credible evidence establishes that the order was delivered correctly, fraud is suspected, or the loss occurred after confirmed delivery and transfer to the customer, except where applicable law requires otherwise.

12. Damaged Packages and Products

Inspect the shipment soon after delivery.

Visible damage to the shipping carton should be photographed before the package is opened. If the product is damaged, defective, or incomplete, contact us as soon as reasonably possible and include:

Your order number;
Photographs of the outer carton;
A photograph of the shipping label;
Photographs or video showing the damage;
Photographs of all received components; and
A description of missing or damaged parts.

Keep all packaging, manuals, hardware, and components until we provide instructions.

Minor damage to an outer shipping carton does not necessarily mean the product inside is damaged.

13. Missing Items or Components

Products requiring assembly may contain hardware or components packed inside other pieces, foam compartments, cardboard inserts, drawers, planters, or frames.

Before reporting a missing component:

Unpack the entire carton carefully;
Inspect all packaging materials and compartments;
Compare the contents with the manual or parts list; and
Check whether the order was divided into multiple shipments.

Contact us if a component remains missing. Depending on availability, we may send the missing component, replace the item, provide another appropriate remedy, or issue a refund as required by law.

14. Refused and Undeliverable Packages

If a package is refused, unclaimed, or returned because delivery could not be completed, contact us.

Any refund or reshipment will depend on:

The reason for non-delivery;
The product’s condition;
Supplier return restrictions;
Carrier charges;
Whether the address was accurate; and
Applicable consumer law.

Original and return shipping costs may be deducted from a refund when the delivery failure resulted from an incorrect address, refusal without authorization, failure to collect the package, or another circumstance attributable to the recipient, except where prohibited by law.

15. Package Theft

RootedGardening is not automatically responsible for a package stolen after confirmed delivery to the correct address. However, contact us promptly so we can review the tracking information and determine whether carrier assistance or another remedy may be available.

Customers may wish to use a secure delivery address or carrier delivery-management options where available.

16. Order Changes and Cancellations

Submit requests to change or cancel an order as soon as possible.

Orders may be transmitted to a fulfillment partner shortly after purchase. Once processing or shipment has begun, we may be unable to change the delivery address, cancel the order, or stop a package in transit.

If cancellation is no longer possible, the order will be handled under our Return and Refund Policy.